Support Request Object

The Support Request Object represents a support request made by an employer to Zeal. One support request holds multiple Support Update Object

attribute

type

description

supportRequestID

string

Zeal Support Request ID

companyID

string

Company ID that the support request was made for

status

string

optional, default is pending

Status of support request. Status is either pending or resolved

category

string

Category of this support request. Must be one of the following:
general
product
payroll

subject

string

Subject of support request

message

string

Message of support request

updates

array

List of updates to this support request. See the Support Update Object

createdAt

datetime

Timestamp of when the support request was created within Zeal (in UTC)

{
   "supportRequestID": "0987654321",
   "companyID": "0987654321",
   "status": "pending",
   "category": "payroll",
   "subject": "Garnishment Request",
   "message": "What is the status on the garnishment request for John Doe?",
   "updates": [
      {
        "supportUpdateID": "18942632452",
        "supportRequestID": "0987654321",
        "sender": "support",
        "message": "Thank you for contacting support! The request is still in progress.",
        "createdAt": "2020-09-08T18:00:00Z"
      },
      {
        "supportUpdateID": "54268257843",
        "supportRequestID": "0987654321",
        "sender": "company",
        "message": "Thank you for contacting support! The request is still in progress.",
        "createdAt": "2020-09-09T18:00:00Z"
      }
   ],
   "createdAt": "2020-09-08T18:00:00Z",
}